General

Yes you can. Just let us know your specific requirements from either menu when you order.

We deliver to most London Postcodes which will be confirmed when you order using our online ordering service at www.sanotogo.com which will automatically tell you whether delivery is possible to your location. We operate a walking delivery service up to 0.5km from our Chancery Lane Shop. If you have any other questions please contact our team on email using team@sanotogo.com or call us on 0203 848 0401 to confirm your requirements.

Sure, you can collect your order if you prefer, just let us know what time you would like to collect.

Yes of course you can, we have a secure payment system to process payment safely and easily.

Yes we can. Please contact contact our team on team@sanotogo.com and a member of staff will be able to assist you.

Orders for breakfast must be received by 5pm on the previous day and orders for lunch by 10am on the day of delivery and cannot be amended after these times. This is because we make our products fresh on site daily so we need enough notice to produce the food for your delivery.

You can cancel your order by contacting us at team@sanotogo.com or calling 0203 848 0401 before 4pm the day before for breakfast and lunch deliveries the following day.

Yes, if you’d like to change the time of your delivery, please contact us to make alternative arrangements at team@sanotogo.com or call us on 0203 848 0401. Please give us at least 2 hours notice of any change prior to the delivery time.

Yes we have an extensive selection of vegan options. Please see our Company Feasts menu as well as our Grab & Go menu for our vegan options (see the label Vegan).

The volumes that we handle in delivery means that we can not successfully produce bespoke platters while ensuring that our sandwiches arrive in perfect condition and on time. However, you are able to order from the Grab & Go menu as well as the Company Feasts menu. We set ourselves very high food standards, and are proud of our sandwiches. Our platters offer a great selection of our sandwiches but if you want a different product from the Grab & Go menu, you can always add them to your order and we will deliver them alongside the platters.

To ensure our customers get the same freshly prepared food as you see in our shops, we need to apply a minimum order value (£35) to ensure that we can deliver it on time to your office or venue.

To ensure customer satisfaction and that we can receive prompt payment, it is vital that the customer and the person making the delivery carefully check off the delivery. In doing so, we can be sure that the full delivery has been safely and correctly received as ordered.

Unfortunately not. We have to treat these as two separate orders as they need to be delivered at different times of the day. We also require both orders to meet the minimum spend criteria of £35 for this reason.

Unfortunately, we are only able to deliver breakfast items in the morning. This is due to the fact that all our food is prepared fresh on the day. Please check with our team regarding the earliest time of the day that our sandwiches and platters can be delivered to you.

Our food is not suitable for people with severe allergies. Cross-contamination between any of our ingredients is possible. Our food may contain traces of eggs, peanuts, soy, milk, nuts, celery, mustard, fish and sesame.

Full nutritional information on our food will be available on our website from January, but in the meanwhile if you have any questions, please contact us on team@sanotogo.com and we will do our best to help.

No although we will keep this under review. If we introduce a charge, the proceeds will be donated to an appropriate charity.

Our team will help you set up your account for invoicing and payments – please download the form here
https://form.jotformeu.com/SanoRestaurant/credit-application-form send it to us at team@sanotogo.com or call 0203 848 0401.

Every order comes complete with napkins, cutlery and a friendly smile and we do often put healthy treats as a surprise!!

Yes, and we also encourage you to return your plastic bags at the time of delivery of your next order.

Yes we offer breakfast, lunch and dinner bookings to hire Sano To Go for a special event or business function. Please email us on team@sanotogo.com and we can discuss your requirements and tailor a package for you.

We deliver to most London Postcodes and our online ordering (www.sanotogo.com) will confirm your requested delivery address. If you have a question on our delivery area please contact our team on email using team@sanotogo.com or call us on 0203 848 0401 to confirm. We also operate a walking delivery service up to 0.5km from our Chancery Lane Shop.

Please download the form here
https://form.jotformeu.com/SanoRestaurant/credit-application-form and return it to team@sanotogo.com. A member of the deliveries team will be in touch within 1 working day to discuss your account set up. We ask that first orders are placed using a debit or credit card

Yes in the online ordering process this gives you the opportunity to collect your order at our Shop instead. Also, if you are outside our delivery zone you can choose to collect it instead.

Yes, your order will be saved and you will be able to resume where you left it and complete the order.

Yes, from the order history listing you can select the re-order button which will take you straight to the checkout basket and pre-populate it with the previously ordered items (if the items are still available).

Yes, each customer account can have several delivery addresses saved. You will need to select the appropriate address for each order.

Food

Our lovely team members make all of our delicious sandwiches and salads fresh in our shop every day.

Our food is sold to eat immediately so we wouldn’t advise storing it or reheating it as we cannot guarantee the quality.

Unfortunately, we are unable to share our recipes but visit our website or our youtube channel for more great tasting recipes from the Sano kitchen.

Our platter selections will generally be sufficient for up to 6 people.

Unfortunately we are unable to deliver hot drinks or soups at the moment.

Customer Services

Thank you for trying our platter food. Positive or negative, we love to hear from our customers. Please contact us on team@sanotogo.com if you have any feedback on our food or customer service and we will do our best to get an answer for you within 48 hours.

For all media and PR enquiries, please contact us on team@sanotogo.com.

Sano Club

To find out what’s coming, get exclusive offers, sneak peeks, offers on food and our school courses, VIP access & lots more surprises, join the Sano Club today! Details to sign up are on the Homepage. If you are unable to get on our mailing list, please contact us on team@sanotogo.com.

Yes absolutely. We will not sell or give your details to anyone else, and they will be stored on our secure server.

Partnerships and affiliations

Please contact us on team@sanotogo.com with the details of your proposal and a member of the management team will be in touch.

Love our food? Why not register for Sano Loyalty and be rewarded at the same time.